Careers

Why work at Fresh Tracks Canada?

Since 1992, Fresh Tracks Canada has been a Vancouver-based travel company that creates and sells amazing vacation experiences in Canada. We are fast-growing, offer excellent rewards, and provide a great place to work as well as chances to travel. We are looking for experienced professionals to join our team.

If you have a desire to ensure that our clients return home raving about us and cherishing lifelong memories, a career at Fresh Tracks Canada might be for you!

Are you interested?

Send your resume to careers@freshtrackscanada.com with a cover letter answering these two questions:

  • Why should we hire you?
  • What are the three things that make you a great employee?

Please NO phone calls and we apologize but we will only be contacting successful candidates for an interview.

Our current openings:

Product Administrator

WHO IS FRESH TRACKS CANADA

We are a fun and energetic team of travel enthusiasts based in downtown Vancouver who help travel lovers from all over the world take personalized vacations in our beautiful country of Canada. We like to think of ourselves as the 'insider's guide' to the very best in Canada, helping our customers create seamless vacation tours with memories that will last a lifetime.

THE OPPORTUNITY

We are growing and are looking for an experienced, passionate and detail-oriented product administrator to join the team. This is an exciting opportunity for someone who loves travel to bring their excitement and experience to contribute to a growing company.

Reporting to the Product Manager, the successful candidate will work closely with the marketing and product teams, along with other internal departments, to coordinate various elements of our product and marketing activities, in support of creating, communicating and delivering memorable and once-in-a-lifetime travel experiences for people choosing Canada for their next vacation.

WHO ARE YOU?

You're an innovative, yet level-headed thinker, with an eye for detail and a knack for getting the little things right. You have a passion for travel and the idea of giving customers the most unforgettable vacation experiences that they could ever imagine.

You possess a unique blend of creativity and detail, knowing that one feeds into the other. You also understand the importance of data and information, and realize what role the management and communication of this information plays in making the business stronger.

Sound like you? Keep reading to find out more.

KEY RESPONSIBILITIES

Making sure our systems and documents always reflect accurate product and supplier information

  • Enter and maintain product and supplier information across systems and documents
  • Regularly follow up with suppliers to ensure information is accurate
  • Coordinate data entry of rates
  • Collaborate with team members to ensure we find the right balance in written product information (clarity, conciseness, consistency, tone of voice)
  • Maintain an up-to-date inventory of all sales and marketing materials containing product information
  • Maintain customer service and sales support collateral and ensure messaging and trip details are consistent and up-to-date
  • Liaise with sales and customer service teams to identify gaps in support materials and develop solutions

Helping to bring new trips to life and refine existing trips

  • Analyze customer feedback for opportunities to improve existing product
  • Research new suppliers and figure out logistics and itinerary details that will make our trips better than our competitors' trips

Resolving product-related issues quickly

  • Review internal feedback and resolve issues in a timely manner and/or coordinate with fellow Product team members to resolve issues
  • Troubleshoot supplier operational issues

Ensuring trips are set up properly in system

  • Manage trip templates

Special projects in 2017

  • Support product team as we load new product management system
  • Assist product team with special projects, as required

SKILLS AND EXPERIENCE

The ideal candidate thrives on detail – getting all the little things right and understanding how they all connect to the bigger picture. He/she has a passion for the travel industry and spends personal time researching new places or things to do.

Here's a taste of what else we're looking for:

Additional Skills and Experience

  • Post-secondary education
  • 2 to 3 years of work experience in a sales, customer service or product role within the tourism industry
  • Passion for travel and travel-related experiences
  • Passionate about delivering a superior customer experience
  • Superior Microsoft Excel skills, for the purposes of data management
  • Superior grammar, writing and communication skills
  • Highly organized, with the ability to independently manage schedules and meet deadlines
  • Technologically adept, as key stakeholder in use of in-house booking system

APPLICATIONS:

Interested in this role? Then please apply by submitting a resume with a detailed cover letter, explaining why you're the best fit for the position, to careers@freshtrackscanada.com

We thank all applicants in advance for their interest; however, only those considered for an interview will be contacted.

Customer Service Agent

WHO IS FRESH TRACKS CANADA

We are a fun and energetic team of travel enthusiasts based in downtown Vancouver who help travel lovers from all over the world take personalized vacations in our beautiful country of Canada. We like to think of ourselves as the 'insider's guide' to the very best in Canada, helping our customers create seamless vacation tours with memories that will last a lifetime.

We are looking to add a Customer Service Agent to our Customer Service team.

WHAT WE OFFER

  • Competitive salary, company team incentives and benefits
  • Business casual environment
  • Downtown office location conveniently located close to public transit
  • Friendly and fun team environment with great team-building and social events
  • Ongoing coaching and professional development opportunities
  • Helping visitors to Canada create wonderful memories
  • A challenging, interesting career in tourism

THE OPPORTUNITY

We are looking for experienced customer service representatives to assist our sales team in booking Canadian vacations with clients from around the world.

If you have a desire to ensure accurate details at all times, and the passion to solve client problems, this could be your ideal job.

We have sales people to make the sale -- the Customer Service Representative's job is to make sure all the details behind the scenes are accurate so that our clients return home raving about us and cherishing lifelong memories.

KEY RESPONSIBILITIES

  • Booking trip components and processing documentation for specific trips
  • Processing credit card and billing transactions
  • Writing detailed trip itineraries with documentation of trip components
  • Answering incoming emails and calls from customers about their trip
  • Confidence in speaking with guests and suppliers to resolve customer service issues
  • Suggesting and arranging concierge services for clients who have booked.

SKILLS AND EXPERIENCE

  • Customer service experience in high-end products or services
  • Highly organized and detail-oriented
  • A great sense of urgency and a passion for getting every detail right
  • Excellent knowledge of Canadian geography from personal travel experiences
  • Passionate about travel and travel-related experiences, particularly in Canada
  • Ability to talk to discerning clients and solve problems if and when they arise
  • A good head for numbers
  • A warm and friendly telephone manner that instantly puts clients at ease
  • A true love for the customer service industry
  • Passion for travel & desire to make a career in the travel industry
  • Impeccable written and spoken English
  • A friendly, outgoing personality tempered by determination and maturity
  • Computer proficient, technically competent
  • Preference will be given to those with experience in the travel industry, ideally relating to inbound travel to Canada - but this is not essential

APPLICATIONS:

Does this sound like you? Come join our fun dynamic team and help build amazing experiences in the travel industry with Fresh Tracks Canada!

Apply today at: careers@freshtrackscanada.com by submitting a cover letter and resume.

Sales Agent / Vacation Advisor (Full-Time)

WHO IS FRESH TRACKS CANADA

We are a fun and energetic team of travel enthusiasts based in downtown Vancouver who help travel lovers from all over the world take personalized vacations in our beautiful country of Canada. We like to think of ourselves as the 'insider's guide' to the very best in Canada, helping our customers create seamless vacation tours with memories that will last a lifetime.

We are growing and looking to add additional Sales Agents to our inside sales team.

WHAT WE OFFER

Our success is built on the drive, initiative and dedication of our people. With a highly engaged client-focused culture, we are passionate about creating lifelong memories for international visitors to Canada. We offer our employees an exciting career in tourism with great travel perks, as well as:

  • Competitive salary, sales incentives and benefits
  • Flexible work schedule in a business casual environment
  • Downtown office location conveniently located close to public transit
  • Friendly and fun team environment with great team-building and social events
  • Ongoing coaching and professional development opportunities

THE OPPORTUNITY

Reporting to the Sales Manager and working side by side with other Sales Agent, the successful candidate will qualify incoming leads from various sources, design personalized travel solutions and prove value for the Fresh Tracks Canada brand in order to achieve company revenue and profitability targets.

KEY RESPONSIBILITIES

  • Qualify leads from various sources including live chat, email and phone
  • Connect with customers via the phone, email and live chat to build rapport and trust
  • Be a brand ambassador of Fresh Tracks Canada with a love of travel, a keen understanding of Canadian tourism and a desire to help others create lifelong memories
  • Create personalized travel solutions to customers based on customer needs, product availability and budgets
  • Present value of Fresh Tracks Canada solutions
  • Address questions, overcome objections and close deals to achieve company revenue and margin targets
  • Solid understanding of product details including all suppliers, trip itineraries and regional descriptions across Canada
  • Liaise with the product department on supplier updates and requirements
  • Upsell insurance packages
  • Process client payments and statements
  • Solid understanding of Fresh Tracks Canada trip reservation system
  • Report daily and weekly projections

SKILLS AND EXPERIENCE

  • Post-secondary education in tourism
  • 2-3 years work experience in travel agency or similar sales role with proven track record of success
  • Passionate about travel and travel-related experiences, particularly in Canada
  • Proficiency in English, both written and oral
  • Solid communication and interpersonal skills
  • Engaging and able to persuade others
  • Customer service focused
  • Friendly, helpful and confident personality
  • Highly organized and detail-oriented
  • Computer proficient, technically competent

APPLICATIONS:

Does this sound like you? Come join our fun dynamic team and help build amazing experiences in the travel industry with Fresh Tracks Canada!

Apply today at: careers@freshtrackscanada.com by submitting a cover letter, resume and position reference.

To learn more about us visit www.freshtackscanada.com.

Please note that only short listed candidates will be contacted.