Careers

Why work at Fresh Tracks Canada?

Since 1992, Fresh Tracks Canada has been a Vancouver-based travel company that creates and sells amazing vacation experiences in Canada. We are fast-growing, offer excellent rewards, and provide a great place to work as well as chances to travel. We are looking for experienced professionals to join our team.

If you have a desire to ensure that our clients return home raving about us and cherishing lifelong memories, a career at Fresh Tracks Canada might be for you!

Are you interested?

Send your resume to careers@freshtrackscanada.com with a cover letter answering these two questions:

  • Why should we hire you?
  • What are the three things that make you a great employee?

Please NO phone calls and we apologize but we will only be contacting successful candidates for an interview.

Our current openings:

Customer Service Manager (Full-Time Maternity Aug 2016 - Oct 2017)

WHO IS FRESH TRACKS CANADA

We are a fun and energetic team of travel enthusiasts based in downtown Vancouver who help travel lovers from all over the world take personalized vacations in our beautiful country of Canada. We like to think of ourselves as the 'insider's guide' to the very best in Canada, helping our customers create seamless vacation tours with memories that will last a lifetime.

We are looking for a maternity-leave Customer Service Manager (August 2016 - October 2017)

WHAT WE OFFER

Our success is built on the drive, initiative and dedication of our people. With a highly engaged client-focused culture, we are passionate about creating lifelong memories for international visitors to Canada. We offer our employees an exciting career in tourism with great travel perks, as well as:

  • Competitive salary and benefits package
  • Downtown office location conveniently located close to public transit
  • Friendly and fun team environment with great team-building and social events
  • Ongoing coaching and professional development opportunities

THE OPPORTUNITY

Reporting to the Chief Experience Officer (CXO), the successful candidate will lead and oversee a team of customer service (CS) agents.

KEY RESPONSIBILITIES

  • Reviewing and assignment of client files to CS agents
  • Hire, train, motivate and evaluate CS agents
  • Schedule shifts, managing vacation, sick days, etc.
  • Monitor and update CS performance reports on a daily, weekly and monthly basis
  • Liaise with the sales and product teams
  • Handle customer files when a CS agent is absent (vacation, etc.)
  • Handling heightened customer service issues
  • Ensure company process and procedures are followed
  • Set and manage team goals
  • Foster and maintain open lines of communication across the organization

SKILLS AND EXPERIENCE

You have a passion for travel and love making Canadian travel dreams come true for other people. You are a recognized leader of people and demonstrate through example of how to get things done.

  • Post-secondary education in tourism or similar program preferred
  • 3+ years of experience in a travel, tourism or customer management role
  • Deep knowledge of Canadian geography through personal travel experience
  • Naturally deliver outstanding customer service
  • A dynamic leader that can work on both a strategic and tactical level
  • Proficiency in English (written and oral). Other languages an asset.
  • Highly organized and adept at multi-tasking
  • Technologically adept – power user of the reservation system
  • Solid communication and interpersonal skills
  • Customer service focus
  • Friendly, helpful, confident and engaging personality
  • Team player
  • Detail-oriented

APPLICATIONS:

Does this sound like you? Come join our fun dynamic team and help build amazing experiences in the travel industry with Fresh Tracks Canada!

Apply today at: careers@freshtrackscanada.com by submitting a cover letter, resume and position reference.

To learn more about us visit www.freshtackscanada.com.

Please note that only short listed candidates will be contacted.

Sales Agent / Vacation Advisor (Full-Time)

WHO IS FRESH TRACKS CANADA

We are a fun and energetic team of travel enthusiasts based in downtown Vancouver who help travel lovers from all over the world take personalized vacations in our beautiful country of Canada. We like to think of ourselves as the 'insider's guide' to the very best in Canada, helping our customers create seamless vacation tours with memories that will last a lifetime.

We are growing and looking to add additional Sales Agents to our inside sales team.

WHAT WE OFFER

Our success is built on the drive, initiative and dedication of our people. With a highly engaged client-focused culture, we are passionate about creating lifelong memories for international visitors to Canada. We offer our employees an exciting career in tourism with great travel perks, as well as:

  • Competitive salary, sales incentives and benefits
  • Flexible work schedule in a business casual environment
  • Downtown office location conveniently located close to public transit
  • Friendly and fun team environment with great team-building and social events
  • Ongoing coaching and professional development opportunities

THE OPPORTUNITY

Reporting to the Sales Manager and working side by side with other Sales Agent, the successful candidate will qualify incoming leads from various sources, design personalized travel solutions and prove value for the Fresh Tracks Canada brand in order to achieve company revenue and profitability targets.

KEY RESPONSIBILITIES

  • Qualify leads from various sources including live chat, email and phone
  • Connect with customers via the phone, email and live chat to build rapport and trust
  • Be a brand ambassador of Fresh Tracks Canada with a love of travel, a keen understanding of Canadian tourism and a desire to help others create lifelong memories
  • Create personalized travel solutions to customers based on customer needs, product availability and budgets
  • Present value of Fresh Tracks Canada solutions
  • Address questions, overcome objections and close deals to achieve company revenue and margin targets
  • Solid understanding of product details including all suppliers, trip itineraries and regional descriptions across Canada
  • Liaise with the product department on supplier updates and requirements
  • Upsell insurance packages
  • Process client payments and statements
  • Solid understanding of Fresh Tracks Canada trip reservation system
  • Report daily and weekly projections

SKILLS AND EXPERIENCE

  • Post-secondary education in tourism
  • 2-3 years work experience in travel agency or similar sales role with proven track record of success
  • Passionate about travel and travel-related experiences, particularly in Canada
  • Proficiency in English, both written and oral
  • Solid communication and interpersonal skills
  • Engaging and able to persuade others
  • Customer service focused
  • Friendly, helpful and confident personality
  • Highly organized and detail-oriented
  • Computer proficient, technically competent

APPLICATIONS:

Does this sound like you? Come join our fun dynamic team and help build amazing experiences in the travel industry with Fresh Tracks Canada!

Apply today at: careers@freshtrackscanada.com by submitting a cover letter, resume and position reference.

To learn more about us visit www.freshtackscanada.com.

Please note that only short listed candidates will be contacted.