Denise and I had a fantastic trip and a great time. It exceeded our expectations. The Pacific Rim Fairmont, where we stayed our first day is a gorgeous hotel and is highly recommended. Although we could not stay at my convention hotel, the Westin Bayshore, being next to Canada Place ended up being a plus. Pan Pacific hotel was rather ordinary but... read more great for the view. Rocky Mountaineer... Wow! I cannot believe how efficient, well run and friendly the train trip was. From taking your luggage in the parking lot at arrival, comfortable seating great food on board (GoldLeaf), efficient and convenient handling of luggage, friendly and informative staff, and of course the views, made this portion of the trip very enjoyable. Fairmont Jasper Lodge was very enjoyable but had very limited dining options. It would seem that after Victoria Day they would have more of their restaurants open, however, only their main restaurant and the lobby bar/restaurant were open. Also the staff (2 seperate bellmen and the head bellman) at the Fairmont was unaware of Sun Dog tours. When we sought to confirm our 8:30 departure to Lake Louise, he adamantly insisted that unless I had arranged a private transfer there was no tour pick-ups at 8:30, instead told us that we were mistaken and the only tour pick up time was 7:50 (Brewster Tour Bus). I couldn't reach anyone that prior evening when they informed me of this (including Ryan). I finally reached Sun Dog tours the next morning and was able to confirm but only after having to be ready for the earlier pick-up, just in case. Sun Dog Tours should be better known. The bellmen said they were owned by Brewster Bus, so I should be on the Brewset bus. This was the only blemish, and a minor one at that, of a great overall experience. Sun Dog Tours and their tour guides were great. Using the smaller tour vehicles rather than the big buses that others were using was a big plus. The Maligne Valley and Lake tour was a bit over-hyped. The Columbia Ice Fields were fantastc. We were able to skip the long ticket lines, and had the good fortune of having the ice vehicle breakdown on the icefield itself so we got to stay for about an hour on the glaicier, rather than the standard 15 minutes. Lake Louise is gorgeous and the Fairmont was great. We had a room overlooking the Lake. We sent pictures of our view to some of our friends, and a couple wanted to know if it was a real picture! The Fox Hotel was nice. My only comment would be that the couch in our room looked like it had been there forever. Both cushions were worn and split at the seams. Arranging for a private transfer to Calgary Airport had all of our touring friends jealous and was a great idea. It picked us up a bit earlier than needed. We were at the airport at 9:30 for a 1 pm flight. It was clear that booking through Fresh Tracks was a big plus over booking directly. All in, it was one of the best vacations we ever took, and thank you for being so helpful in arranging it. I have a friend who is planning a trip in August, and I will be highly recommending you to him.